Refunds, cancellation and delivery

This policy explains how Dellro, operated by Bloomworks, is delivered, how you can cancel, and when we refund a payment. It forms part of our terms of service.

1. Delivery

Dellro is a digital service. Nothing physical is shipped. Access is immediate: the free start begins as soon as you sign up, and a plan, upload pack or top-up is available in your dashboard as soon as PayFast confirms your payment. If access does not appear after a successful payment, email hello@bloomworks.tech and we will sort it out.

2. How to cancel

• Open Billing in your Dellro dashboard and cancel your subscription, or
• email hello@bloomworks.tech from the address on your account and ask us to cancel.

You can cancel at any time. There is no cancellation fee.

3. What cancelling does

• Cancelling stops the next automatic renewal. No further subscription payments are taken.
• Your plan keeps running, with all its features, until the end of the period you have already paid for.
• After that, your account moves to pay as you go. Your galleries stay online and protected under the retention policy in our terms of service: at least 12 months after your membership ends, and never less than 3 years from when each gallery was created, with emails 60 and 14 days before anything is removed.
• If a renewal payment is simply missed, your features stay on for 30 days of grace before your account moves to pay as you go.

4. Refunds

Because access is immediate and the full upload allowance is available from the start, we do not refund partial periods or unused allowance once a period has started. We do refund in these cases:

• Cooling-off. Where section 44 of the Electronic Communications and Transactions Act applies to you as a consumer, you may cancel within 7 days of the transaction and receive a refund as that Act provides.
• Duplicate or mistaken charges. If you were charged twice, or charged in error, we refund the extra or mistaken amount in full.
• Unused upload packs. If you bought a pay as you go upload pack and have not used any of it, you can ask for a full refund within 7 days of purchase.

Nothing in this policy limits any right you have under the Consumer Protection Act or other law that applies to you. To ask for a refund, email hello@bloomworks.tech with your studio name, the date and the amount of the payment.

5. How refunds are paid

Refunds are paid through PayFast, back to the card or account you paid with, in rand. Once we have approved a refund, PayFast processes it, and it usually takes a few business days to reach you, depending on your bank or card issuer. If you paid from outside South Africa, your card issuer converts the rand amount at its own rate, so the amount you see may differ slightly from the original charge.

6. Questions and disputes

If something about a payment does not look right, please email hello@bloomworks.tech first. We will look into it and reply as soon as we can, and in most cases we can resolve it directly.